San Jose Downtown Health Center

The County of Santa Clara selected the new $30M San Jose Health Center as their first project to go “paperless.” The County and URS chose EADOC to help achieve this goal, as it offered the greatest efficiency in daily communications, inter-project participation, ease-of-use, and most importantly—application cost.



The County of Santa Clara wanted to go paperless.


  • Document Management
  • Finance Management


A comparative analysis of Web based management systems showed EADOC offers the greatest efficiency in terms of daily communication, inter-project participation, ease of use and most importantly application cost.

Santa Clara County’s 60,000 sqft San Jose Health Center Project is a pilot project for the County to go paperless. The project itself, a 4 story medical office building, had strict requirements and high construction expectations including LEED Gold certification. The much-needed new build out includes a trauma center, pharmacy, OBGYN, labs, and dental. 

EADOC was selected as their web based management system because it offered the greatest efficiency in terms of daily communication, inter-project participation, ease of use and most importantly application cost.  With plans for over 200 users the County needed an unlimited user license model. 

Currently under construction the project started in December 2012 and is due to be completed in January 2016. Between the contractor, consultants, architect, designers, and subs the project has over 206 users in EADOC. Users are managing all their documents and communication including submittals, RFI’s, and memo’s through EADOC. To capture jobsite conditions and project progress inspectors are providing their daily reports with pictures through EADOC.  EADOC is providing the County with complete financial visibility and control through user configured dashboards and financial reports. To obtain real time financial reporting the team is processing change orders and pay applications through EADOC.

While a paperless collaborative project management solution is new to the County of Santa Clara, the team at URS has worked with other PM software on previous projects. Debra Marinozzi, of URS, explained how “once you get familiar with EADOC it is much easier to utilize then it’s competitors; it can get the job done.”

“EADOC is a great check and balance.” - Sherry Ferguson, County of Santa Clara FAF/Capital Programs Division

Debra loves that EADOC can send files to all team members, not just those at URS, but the contractor, subs and architects as well. Another advantage is the ability to attach files without having to worry about size restrictions while also keeping a record of who has opened, received, and forwarded to ensure files get delivered and there is accountability on all sides.

Sherry Ferguson, who supports the County of Santa Clara FAF/Capital Programs Division, especially appreciates that everything is transparent and history is recorded. This way she has the ability to go back, see who opened files, and where they were forwarded. She explains, “You don’t have to send submittals outside of the system, it keeps a track record that allows a level of accountability that was never before possible.”

Sherry also is thrilled with how much time she is saving on submittals alone. No more re-faxing RFI’s and RDI’s different places. Also if something needs to be changed in a submittal all pertinent parties are immediately informed. “EADOC is a great check and balance.”

With EADOC’s flexibility it can be utilized on projects cross-industry, and of various sizes allowing the County of Santa Clara to easily execute EADOC across all projects to fulfill their goal for the County to become paperless.

Download EADOC Case Study SJDTHC(PDF)